Robert Kinnell has been assisting this firm with regards to computer and system maintenance and support for the last 17 years. Mr. Kinnell initially worked for two separate companies providing these services for us. We thought so highly of his expertise, professionalism and ability that, when Mr. Kinnell went to work for a different company, we immediately switched to that company so that he would continue to assist us. Similarly, when he opened up Aldebaran we immediately signed up for that company as well.
In a nutshell, I cannot imagine how much more difficult it would be to try to function without Mr. Kinnell's services. And this certainly goes far beyond his unquestionable technical knowledge. It goes to his attitude regarding customer service. Mr. Kinnell has accommodated our scheduling needs by working weekends, evenings, early mornings, and other odd times. I have found that when necessary, I can email a technical question to Mr. Kinnell even at night or over a weekend and will usually receive his reply with a solution within a few hours. Furthermore, this same level of customer service and professional ability to meet our specialized needs can be found in all of Aldebaran's employees and is why we continue to utilize those resources today, without reservation. Frankly, a company that can continue to keep a law firm — with all of its inherent quirks and unique personalities — happy for more than 17 years must be providing extraordinary customer support.
The technical expertise displayed by Aldebaran and its employees is without question. Mr. Kinnell guided us from the Mac world to PCs in the late 1980s and has kept us abreast of the latest, most useful and appropriate technology since then. We have used him and his company not only to perform maintenance and upgrade functions but to also help us design and price new hardware and software options to enhance our performance.
I highly recommend both Mr. Kinnell personally and Aldebaran. If I can provide any further information or you have any questions concerning him or his company, please feel free to give me a call at (202) 342-2550.